Knowledge base
Answers to the things we get asked most
Straightforward guides written by the people who answer your tickets — no jargon, no fifteen-step Microsoft support articles.
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Pick a topic
Four sections covering how we work with you and the systems we look after day to day.
Getting started with Ark Assist
How support works, how to log a ticket, what's included and how billing runs.
7 guides
Everyday IT fixes
Passwords, printers, VPN, slow laptops and the security basics every team needs.
12 guides
ARK Connect (phones)
Handsets, apps, call routing, voicemail, porting and call quality.
8 guides
Microsoft 365
Licensing, MFA, SharePoint vs OneDrive, Teams, mailboxes and recovery.
8 guides
Most useful
Start with these
Getting started with Ark Assist
How to log a support ticket with us
The three ways to reach our helpdesk, and what to include so we can fix things on the first reply.
Getting started with Ark Assist
What's included in your support plan
The work covered by your monthly per-device fee, and the sort of thing that gets quoted separately.
Getting started with Ark Assist
New starter and leaver requests
The information we need to set someone up properly — and to close an account down safely when they go.
Everyday IT fixes
Reset or change your Windows password
Change a password you know, and what to do when you're locked out completely.
Everyday IT fixes
How to spot a phishing email
The signals worth checking every time, including the invoice fraud that targets small businesses hardest.
Everyday IT fixes
I clicked a bad link or entered my password — what now?
The first ten minutes matter. Here's exactly what to do, in order.
ARK Connect (phones)
Set up your ARK Connect desk handset
Unbox, connect and register a handset, and what to do if it won't provision.
ARK Connect (phones)
How your pooled minutes work
Licence allowances are added together across your whole account, not fixed per user.
Microsoft 365
Which Microsoft 365 licence do we need?
A plain-English guide to the main business plans and the questions that actually decide it.
Microsoft 365
Set up multi-factor authentication (MFA)
Register the authenticator app, add a backup method, and what to do when you get a new phone.
Microsoft 365
Recover a deleted file or email
Most deletions are recoverable if you act quickly. Here's where to look, in order.
Can't find the answer?
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