Hampshire & the South Coast
Reliable, proactive IT support for businesses across Hampshire. From Microsoft 365 and cybersecurity to everyday technical problems. All the benefits of an in-house IT department without the costs.
Employing an IT person
~£2,900/month
Ark Assist IT support
£300/month
That's around £2,600 a month less than hiring in-house.
In-house estimate: a typical Hampshire IT support salary of about £28,000 plus around 25% for employer National Insurance, pension, holiday cover and training. Our figure is the monthly rolling per-device rate, excluding VAT and one-off onboarding.
Some providers offer to "buy you out" of your current contract. That money has to come from somewhere, usually your monthly bill for the next three years. We'd rather put it into prices you can see before you ever speak to us.
We'll send you an up-to-date quote before your renewal date, so you can compare like for like, with no pressure.
100+
Local businesses supported
500+
Devices monitored and patched
Named engineers
A team that knows your setup, not a rotating helpdesk
Accredited with the people whose kit we install
Every customer has named engineers who know their systems: which server does what, which machine is the temperamental one, and that your accounts software only behaves if it's opened in a particular order. It's all documented, so whoever picks up your call has the full picture.
That's the point of a local, dedicated support team. You never have to explain your business again every time you raise a ticket.
Who will I actually speak to?
One of our engineers, here in Hampshire. We all know the customers we look after, so you never start from scratch.
What happens when something breaks?
Ring or email and we start on it. Most things get fixed remotely; if not, we come out.
Can I choose a monthly contract?
Wherever possible, yes. We believe in keeping things flexible, so we offer monthly options on our services whenever they're available. Occasionally, services such as leased lines require a longer commitment because of supplier terms. If that's the case, we'll always explain it clearly before you sign up.
Can you handle the more unusual work?
Usually. Cabling, CCTV, door access, tills, odd bits of kit that plug into the network — that's most of our project work.
Most people come to us for IT support. Over time, some move their Microsoft 365 licences, phones, broadband and backups across too, so there's one place to call when something isn't working.
We monitor your computers and servers, install the updates, and pick up the phone when something breaks. Fixed monthly cost, per device.
Monitoring and patching · Remote and on-site help · Antivirus and backups checked
Phone systems that work in the office, at home and on a mobile, plus the broadband or leased line underneath them.
Hosted VOIP · Keep your numbers · Broadband and leased lines
The right licences for your team, migrations done at the weekend, and someone to ring when Outlook misbehaves.
Sensible licence bundles · Email and file migrations · Security settings that stick
Backups that are actually checked, and hosted servers or desktops if you would rather not own hardware.
Backups checked daily · Hosted servers · Tested restores
Cabling, switches, Wi-Fi, CCTV, door access, tills and the occasional very specific workstation build.
Cabling and switching · Wi-Fi, CCTV and door access · Bespoke builds
The jobs someone on your team does by hand every week — approvals, re-typing, chasing — handled by the software you already pay for.
Power Automate workflows · Forms, approvals and alerts · Reports that build themselves
A business website that loads quickly and says the right thing, with the domain, hosting and email records looked after by the team that runs your IT.
Websites and hosting · Domains and email deliverability · Google Business Profile and reviews
We check where you stand against the five controls, fix what needs fixing, and sit with you while the questionnaire gets filled in.
Gap assessment · Remediation work · Help with the questionnaire and renewal
The practical side of data protection: knowing what you hold, who can reach it, how long you keep it and what to do when someone asks.
Data mapping and retention · Access controls · Subject access and breach process
Pick your number of devices, phone extensions or Microsoft licences and you'll get an itemised estimate on screen, with a PDF you can download and show your accountant.
We don't ask for your email address to do it. If you want to talk afterwards, you know where we are.
Not everything is a laptop rollout. These are the projects where somebody rang us because the obvious answer hadn't worked.
Community · Fareham
A reliable, volunteer-friendly live streaming setup for St. Philip Howard Church. Three cameras, direct audio and a dedicated broadcast computer — all controlled by five physical buttons.
See the projectHealthcare · Hampshire
How we helped a large multi-user dental practice move away from shared logins, improve data protection and take the first step towards a fully cloud-based IT environment.
See the projectIf it plugs into your network and you're not sure who deals with it, try us. IT support, phones and Microsoft 365 can be priced; for anything else, tell us what you've got and we'll quote it.
Ongoing support, a phone system that's past it, or something unusual that needs working out. Tell us what's going on and we'll tell you straight whether we can help.