01329 800651Client portal
Ark Assist

Service status

Is everything working?

This page checks the services we look after every few minutes and says plainly what's working and what isn't. If something's wrong and it isn't listed here, tell us — that means we don't know yet.

01329 800651Contact us

A service is down.

Affected: Cloudflare Domain Service. If it's stopping you working, call 01329 800651.

Amazon Web Services

AWS powers a large part of the internet; outages here can affect various services.

Working normally

ARK Connect Billing

Account, billing and self-service for our hosted phone system.

Working normally

ARK Connect VoIP Service

Calls, handsets, softphone apps and Teams calling on our hosted phone platform.

Working normally

Cloudflare Domain Service

Domain names and the DNS records that keep websites and email findable.

Not working

Customer portal & ticketing

Raising and tracking support tickets, invoices, contracts and quotes in the portal.

Working normally

Glide broadband

Business broadband and network services delivered over the Glide network.

Working normally

Microsoft 365 & email

Email, Teams, OneDrive and SharePoint — plus signing in to them.

Working normally

Security monitoring

Antivirus and threat monitoring across the devices we manage.

Working normally

Website & online booking

This website and the online booking system.

Working normally

Recent changes

A short, plain-English history. Entries appear when a service gets worse or recovers.

  • Customer portal & ticketing — Ticketing and the customer portal are responding normally.

    8 Oct 2026, 00:10

    Working normally

  • Customer portal & ticketing — Ticketing is responding slowly. If you can't get through, call us.

    8 Oct 2026, 00:05

    Some issues

  • Security monitoring — Security monitoring is reporting normally.

    7 Oct 2026, 23:30

    Working normally

  • Security monitoring — The security platform is not responding.

    7 Oct 2026, 23:20

    Not working

  • Glide broadband — Glide are not reporting any live network problems.

    7 Oct 2026, 09:30

    Working normally

  • Glide broadband — Glide are reporting 1 live issue: We have detected an outage affecting multiple customers in the Aberdeen area

    7 Oct 2026, 09:15

    Some issues

  • Customer portal & ticketing — Ticketing and the customer portal are responding normally.

    7 Oct 2026, 00:20

    Working normally

  • Customer portal & ticketing — Ticketing is responding slowly. If you can't get through, call us.

    7 Oct 2026, 00:15

    Some issues

  • Glide broadband — Glide are not reporting any live network problems.

    6 Oct 2026, 09:50

    Working normally

  • Customer portal & ticketing — Ticketing and the customer portal are responding normally.

    6 Oct 2026, 06:20

    Working normally

  • Customer portal & ticketing — Ticketing is responding slowly. If you can't get through, call us.

    6 Oct 2026, 06:15

    Some issues

  • Customer portal & ticketing — Ticketing and the customer portal are responding normally.

    5 Oct 2026, 23:50

    Working normally

  • Customer portal & ticketing — Ticketing is responding slowly. If you can't get through, call us.

    5 Oct 2026, 23:45

    Some issues

  • Cloudflare Domain Service — Our DNS platform is reporting a major incident. Some domains may not resolve.

    5 Oct 2026, 17:35

    Not working

  • Security monitoring — Security monitoring is reporting normally.

    5 Oct 2026, 15:45

    Working normally

  • Security monitoring — The security platform is not responding.

    5 Oct 2026, 15:40

    Not working

  • Amazon Web Services — Amazon Web Services are not reporting any live problems.

    4 Oct 2026, 20:00

    Working normally

  • Amazon Web Services — Amazon are reporting 1 live issue, including Elevated packet loss affecting AWS Internet Connectivity in Spain. Systems your business uses that run on AWS may be affected.

    4 Oct 2026, 17:20

    Some issues

  • Cloudflare Domain Service — Cloudflare Domain Service is resolving normally.

    3 Oct 2026, 16:50

    Working normally

  • Cloudflare Domain Service — We can't reach the DNS platform's status feed.

    3 Oct 2026, 16:45

    Not working

  • Cloudflare Domain Service — Cloudflare Domain Service is resolving normally.

    3 Oct 2026, 15:05

    Working normally

  • Cloudflare Domain Service — We can't reach the DNS platform's status feed.

    3 Oct 2026, 15:00

    Not working

  • Customer portal & ticketing — Ticketing and the customer portal are responding normally.

    3 Oct 2026, 01:15

    Working normally

  • Customer portal & ticketing — Ticketing is responding slowly. If you can't get through, call us.

    3 Oct 2026, 01:10

    Some issues

  • Cloudflare Domain Service — Cloudflare Domain Service is resolving normally.

    2 Oct 2026, 23:00

    Working normally

  • Cloudflare Domain Service — Our DNS platform is reporting a major incident. Some domains may not resolve.

    2 Oct 2026, 22:50

    Not working

  • Glide broadband — Glide are reporting 1 live issue: We have detected increased packet loss to the Derby area on our remote monitoring tools.

    2 Oct 2026, 14:10

    Some issues

  • Glide broadband — Glide are not reporting any live network problems.

    1 Oct 2026, 13:55

    Working normally

  • Glide broadband — Glide are reporting 1 live issue: Remote monitoring has detected a loss of connectivity to XX area SS15

    1 Oct 2026, 12:50

    Some issues

  • Security monitoring — Security monitoring is reporting normally.

    30 Sept 2026, 23:15

    Working normally

This page refreshes itself every minute. Statuses come from automated checks against each platform — we only show what the checks can actually see.