Legal
Trading terms
The terms on which we supply IT support, equipment, software and communications services — split into clear parts so you can find what matters.
The short version
What most customers want to know
A plain-English summary for orientation only. The full clauses below are what actually apply.
Quotes and orders
Quotes are valid for 14 days. An order becomes a contract once we accept it in writing, and every order runs for its minimum term.
Support hours
Support is delivered 09:00–17:30 on working days. Out-of-hours, project and specialist work is quoted separately.
Hardware and software
Equipment and third-party software carry the manufacturer's or licensor's warranty. We help you make any claim.
Payment
Invoices are collected automatically by direct debit or recurring card payment, 7 days after the invoice date unless agreed otherwise. Not paying this way adds a 5% admin fee.
Terms
General terms and conditions
The core agreement: how orders are placed and accepted, warranties, payment, liability and termination.
Appendix 1
Support services
What our help desk, on-site support and training cover — and the work that is chargeable or excluded.
Appendix 2
Equipment supply
Terms for hardware we supply: warranties, payment, insurance and supply through a finance company.
Appendix 3
Mobile and SIM services
Using SIM cards and mobile services, coverage, security, age restrictions, roaming and porting away.
Appendix 4
Microsoft Customer Agreement
Microsoft's own terms, which apply to any Microsoft products and online services we resell to you.