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Healthcare
HampshireGiving every user their own secure identity — without disrupting a busy dental practice
How we helped a large multi-user dental practice move away from shared logins, improve data protection and take the first step towards a fully cloud-based IT environment.
Large multi-user
Users moved to individual accounts
Minimal
Practice downtime
Replaced
Shared generic accounts
The challenge
- Staff were using generic Active Directory logins such as 'Surgery' and 'Reception', with multiple people sharing the same basic passwords.
- Shared credentials offered little individual accountability or control for an organisation handling sensitive patient information.
- The practice wanted to move to the cloud, but specialist X-ray systems still relied on the existing on-site infrastructure.
Our approach
- Audited the inherited environment and recommended a hybrid identity model rather than forcing a premature cloud migration.
- Synchronised the local Active Directory with Microsoft Entra ID and Microsoft 365 so all staff received their own individual identity and licence.
- Used Group Policy to standardise profiles: mapped drives, OneDrive setup, Edge homepage and required browser extensions applied.
- Prepared accounts, licensing and configuration remotely in advance, then completed the switchover with an engineer on-site to minimise disruption.
The outcome
- The practice moved from shared generic credentials to individually managed user identities.
- Staff get a consistent experience on any computer, making workstation swaps and new-user onboarding much simpler.
- On-site infrastructure continues to support X-ray and specialist systems while the hybrid Microsoft environment provides a clear cloud migration path.
- Security, access management and data protection are now built on individual accountability rather than shared passwords.
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