Knowledge base
ARK Connect (phones)
Handsets, apps, call routing, voicemail, porting and call quality.
Set up your ARK Connect desk handset
Unbox, connect and register a handset, and what to do if it won't provision.
Read guide
Use ARK Connect on your mobile and desktop
Take your extension anywhere, keep your mobile number private, and stop the app ringing at midnight.
Read guide
Transfer, hold and park a call
Blind vs attended transfers, and how call parking lets anyone pick a call back up.
Read guide
Set up voicemail and record your greetings
Record a personal greeting, get voicemail by email, and set a temporary out-of-office message.
Read guide
Change call routing, hunt groups and out-of-hours
How your inbound calls are routed, and how to get changes made quickly — including for a one-off closure.
Read guide
How your pooled minutes work
Licence allowances are added together across your whole account, not fixed per user.
Read guide
Number porting: bringing your existing numbers with you
What porting involves, how long it takes, and how to avoid the two things that delay it.
Read guide
Troubleshooting poor call quality
Choppy, echoing or one-way audio — how to narrow down the cause before raising a ticket.
Read guide
Still stuck?
Log a ticket in the client portal or call the helpdesk — we'd rather you asked than lost an afternoon to it.