Knowledge base
Microsoft 365
Licensing, MFA, SharePoint vs OneDrive, Teams, mailboxes and recovery.
Which Microsoft 365 licence do we need?
A plain-English guide to the main business plans and the questions that actually decide it.
Read guide
Set up multi-factor authentication (MFA)
Register the authenticator app, add a backup method, and what to do when you get a new phone.
Read guide
SharePoint or OneDrive: where should this file live?
A simple rule for choosing, and how to share properly without emailing attachments around.
Read guide
Recover a deleted file or email
Most deletions are recoverable if you act quickly. Here's where to look, in order.
Read guide
Set an out-of-office reply
Set automatic replies with dates, and write one that's actually useful.
Read guide
Teams meetings: the basics that avoid awkward starts
Schedule a meeting, invite external guests, share your screen and fix the classic no-audio problem.
Read guide
Shared mailboxes done right
Why info@ and accounts@ should be shared mailboxes rather than logins everyone knows the password to.
Read guide
What happens to a leaver's mailbox and files
Keeping access to the business's data without paying for an empty licence indefinitely.
Read guide
Still stuck?
Log a ticket in the client portal or call the helpdesk — we'd rather you asked than lost an afternoon to it.