Shared mailboxes done right

The common bad setup is a generic mailbox with one password that four people know, no MFA and no way of telling who did what. Shared mailboxes fix all three problems and are free — they don't need their own licence.

• Each person signs in as themselves and the shared mailbox simply appears in their Outlook.
• Replies can be sent as the shared address so customers see info@, not a personal name.
• Everyone sees the same sent items and history.
• Access is granted and removed per person, so a leaver loses it immediately.

Shared mailbox or distribution list?

• Shared mailbox — when replies need to come from the shared address and the history matters. Best for enquiries, accounts and support addresses.
• Distribution list — when mail just needs copying to a group of people who reply from their own address.

Raise a ticket with the address you want, who should have access and whether they need send-as rights, and we'll set it up.