Getting started with Ark Assist
What's included in your support plan
The work covered by your monthly per-device fee, and the sort of thing that gets quoted separately.
Last reviewed 20 August 2026
Managed support is charged per device per month. In plain terms, it covers keeping your existing kit healthy and your people working.
Covered by the monthly fee
- Remote and on-site helpdesk for supported devices and users.
- Monitoring, alerting and health checks on supported endpoints.
- Operating system and third-party patching.
- Managed endpoint protection and security hygiene.
- Routine account admin — new starters, leavers, permissions, password resets.
- Advice: 'should we do this?' questions cost nothing to ask.
Quoted separately
- Hardware, licences and subscriptions.
- Projects — migrations, office moves, cabling, new server or network builds.
- Out-of-scope systems, bespoke line-of-business applications and third-party vendor management beyond basic liaison.
- Work outside your agreed support hours.
We'd rather tell you a job is chargeable before we start it than surprise you on an invoice. If something looks like project work, you'll get a quote first.
If any of this doesn't match what you're seeing, log a ticket and we'll pick it up rather than leaving you guessing.
Still stuck?
Log it with the helpdesk and a real engineer will pick it up — or book a call if you'd rather talk it through.