Getting started with Ark Assist
New starter and leaver requests
The information we need to set someone up properly — and to close an account down safely when they go.
Last reviewed 20 August 2026
Give us as much notice as you can. Five working days is comfortable; same-day is possible but hardware rarely is.
New starter — what to send us
- Full name, job title, department and start date.
- Preferred email address format, and any distribution lists or shared mailboxes they need.
- Who to copy their permissions from — 'same as Sarah in accounts' is the fastest brief you can give us.
- Which device they need, and whether it's new, reused or their own.
- Do they need a phone extension, mobile app or handset?
Leaver — what happens
- 1On the leave date we block sign-in and revoke active sessions.
- 2Their mailbox is converted or delegated so the business keeps access to the mail — we'll confirm which approach you want.
- 3OneDrive content is handed to their manager before the account is removed.
- 4The device is collected, wiped and either re-issued or retired.
- 5Licences are released so you stop paying for them.
For a contentious departure, tell us before the conversation happens, not after. Cutting access at the right moment matters.
Still stuck?
Log it with the helpdesk and a real engineer will pick it up — or book a call if you'd rather talk it through.