Knowledge base
Everyday IT fixes
Passwords, printers, VPN, slow laptops and the security basics every team needs.
Reset or change your Windows password
Change a password you know, and what to do when you're locked out completely.
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Fix a printer that's showing as offline
Work through the five checks that resolve most 'printer offline' problems before you raise a ticket.
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Connect to the office VPN
Get connected from home, and the three usual reasons a VPN refuses.
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Your laptop has become slow — what to check
Quick checks you can make yourself, and the signs that mean the machine needs looking at properly.
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Free up disk space on a Windows PC
Safe ways to reclaim space, and what you should never delete.
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A laptop that won't start or boot
Rule out the simple causes in five minutes so we can go straight to the real fault.
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Windows updates: why we push them and how to control the restart
How patching works on managed devices and how to schedule the restart around your day.
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How to spot a phishing email
The signals worth checking every time, including the invoice fraud that targets small businesses hardest.
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I clicked a bad link or entered my password — what now?
The first ten minutes matter. Here's exactly what to do, in order.
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Where to save files so they're actually backed up
Desktop folders aren't backup. Here's where your work should live and how to check it's protected.
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Getting a new computer set up
What we do before a machine reaches you, and the ten minutes of setup left at your end.
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Wi-Fi keeps dropping in the office
How to tell whether it's your device, the Wi-Fi, or the internet connection itself.
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Still stuck?
Log a ticket in the client portal or call the helpdesk — we'd rather you asked than lost an afternoon to it.