Overview of call queue updates
Microsoft has announced that the Queues app on Teams mobile will soon support shared call history. This feature is intended for staff who belong to call queues—a system that routes incoming calls to a specific group of people, such as a sales team or a help desk.
Currently, detailed logs of these group calls are primarily accessible via the desktop version of Teams. The update will allow team members and supervisors to see which calls were answered, which were missed, and who handled them, directly from a smartphone.
Functionality for mobile users
When the update is released, users will be able to review call details while away from their desks. This includes the ability to see the caller's information and the duration of the call. For businesses with staff who work in the field or across different office locations, this provides a way to coordinate follow-up actions without needing to check a computer.
Supervisors can use this data to monitor team activity and ensure that missed calls are addressed. The mobile interface is designed to mirror the existing desktop Queues app, keeping the administrative process consistent across devices.
Timeline and availability
Microsoft currently lists the General Availability date for this feature as December 2026. It is important to note that development timelines for Microsoft 365 features can change. We do not yet know the specific licensing requirements for this mobile update, though it is likely to be included for users who already have access to the Queues app on desktop.
We will provide further updates if the release date is moved forward or if specific configuration steps are required by administrators. For now, no action is needed from business owners.