Getting started with Ark Assist
Billing, invoices and changing your plan
How monthly and annual billing works, where to find invoices, and how to add or remove users and devices.
Last reviewed 20 August 2026
Support is billed per device per month. Choosing annual billing costs the equivalent of ten monthly payments, so two months are effectively free.
Finding your invoices
Invoices and quotations are in the client portal under Billing. Contacts marked as a Main User or Accounts User at your company can see them; everyone else sees tickets only.
Adding or removing devices and users
- 1Raise a ticket telling us the person's name, start or leave date, and which device is involved.
- 2For new devices, tell us whether you want us to supply the hardware or onboard something you already own.
- 3Billing is adjusted from the next invoice date — you're not charged for a device we haven't onboarded.
Licences bought through us (Microsoft 365, ARK Connect) are separate lines to your support fee and follow their own commitment term. Cancelling a licence mid-term isn't always possible — ask before you plan around it.
Common questions
- Can I switch from monthly to annual billing part-way through?
- Yes. Raise a ticket and we'll set out the pro-rata position before anything changes.
- Why can't I see invoices in the portal?
- Invoice visibility is limited to Main User and Accounts User contacts. Your main contact can ask us to change your permission level.
Still stuck?
Log it with the helpdesk and a real engineer will pick it up — or book a call if you'd rather talk it through.